Course and workshop booking terms.

At a glance

This summary does not replace the terms below, which are what apply.

1. These terms

1.1 What they cover. These terms apply when you book and pay for a place on a live online workshop or training course (a course) through this website. Each course page sets out the course’s content, date, times, format, facilitators and price, and forms part of your contract with us.

1.2 What they do not cover. Coaching, supervision, consultancy and in-house training for organisations are agreed separately in writing. Use of this website is covered by our terms of use.

1.3 If you think something here is wrong, or you have a question before booking, please contact us first.

2. Who we are and how to contact us

2.1 We are UXclinician Ltd, trading as UXC Accelerate, a company registered in England and Wales. “We”, “us” and “our” mean UXclinician Ltd; “you” means the person booking the place.

2.2 How we will contact you. We will write to you at the email address you gave when you booked. In these terms, “in writing” includes email.

3. Booking and your contract with us

3.1 When the contract starts. Your booking is accepted, and a contract between you and us comes into existence, when your payment is complete and our payment provider, Stripe, confirms it to you by email.

3.2 If we cannot accept your booking. If a course is already full, or we find an error in its price or description, we will tell you in writing and refund you in full.

3.3 One place, one person. Each booking is for one named person to attend one course. If you are booking for someone else, make sure they have read these terms, because sections 10 and 11 apply to them.

4. Price and payment

4.1 The price. The price is the one shown on the course page when you book. Where a course has an early booking rate, the rate that applies is the one in force at the moment your payment is completed. We are not registered for VAT, so no VAT is added.

4.2 Paying. You pay in full when you book, by card, through Stripe’s secure checkout. We never see or store your card details. There are no instalments.

4.3 If we got the price wrong. If the price shown was higher than the correct price, we will refund the difference. If it was lower, and the mistake was obvious and could reasonably have been recognised by you as a mistake, we may cancel the booking and refund you in full.

5. Your right to change your mind

5.1 The 14-day cooling-off period. If you book as a consumer, that is, for yourself rather than on behalf of a business or organisation, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days, starting the day after we accept your booking, for any reason, and receive a full refund.

5.2 Courses inside those 14 days. When you book, you ask us to provide the course on the date booked, even if that date falls within your 14 days. If the course has been delivered before your 14 days end, your right to change your mind ends when it has been delivered. If you cancel after the course has started, you pay for the part provided up to the time you tell us.

5.3 This is in addition to section 6. Nothing in these terms reduces this legal right. Where both this section and section 6 apply, you receive whichever gives you more.

6. Cancelling after the cooling-off period

Once your cooling-off period has ended, or if you booked on behalf of an organisation:

• 14 days or more before the course: you may cancel for a full refund. For a course on 30 October, that means telling us by 11.59pm on 16 October.
• Less than 14 days before the course: we cannot refund you, because the place can no longer be offered to someone else in time. You can still send someone in your place free of charge.
• If you do not attend, or attend only part of the course, no refund is due.

In genuinely exceptional circumstances we may offer a refund or a place on a future date at our discretion. Doing so once does not oblige us to do so again.

7. Sending someone in your place

7.1 If you cannot attend, you may send someone else in your place at no extra charge. Email us their name and email address by 5pm on the working day before the course, and we will send them the joining details.

7.2 The person attending in your place agrees to sections 10 to 13 of these terms. The contract, and any refund, remains between you and us.

7.3 Apart from this, you may only transfer your booking to someone else if we agree in writing.

8. How to cancel, and how you are refunded

8.1 Telling us. Email support@uxcgroup.com with your name, the course and its date, and the email address you booked with. You may use the model cancellation form below, but you do not have to. Your cancellation takes effect when we receive it.

8.2 Refunds. Any refund due is made to the card you paid with, as soon as possible and in any event within 14 days of the day we receive your cancellation.

9. Changes and cancellations by us

9.1 Minor changes. We may make minor changes to a course’s content or running order, to improve it or to reflect changes in law or professional guidance, provided the course remains substantially as described.

9.2 If we have to change the date, time or facilitators. If a facilitator named on the course page cannot attend through illness or other circumstances outside our reasonable control, or we otherwise need to move a course, we will tell you as soon as we reasonably can. You may then choose a place on the rearranged course or a full refund.

9.3 If too few people book. Our courses depend on a group large enough to work together. If too few places have been booked, we may cancel the course by telling you at least 7 days before its date. You may then choose a full refund or, where we offer one, a place on a new date.

9.4 If we cancel a course for any reason, we will refund what you paid for it within 14 days. Your cancellation rights under section 14 and the law are not affected.

9.5 If we end your booking. We may cancel your booking by writing to you if we reasonably believe your continued participation is likely to harm the wellbeing of the facilitators or other participants, or if you seriously or repeatedly break section 10 or 11. No refund is due in that case.

10. Taking part online

10.1 Joining details. We will email the joining link to the address you booked with before the course. The link is for the person attending only: please do not share it.

10.2 What you need. A computer or tablet with a camera and microphone, a reliable internet connection, and a quiet, private space where you can talk openly. The day is interactive, so we ask you to keep your camera on where you can. You are responsible for your own equipment, software and connection, and for your own virus protection.

10.3 If a technical problem stops the course. If a problem on our side means we cannot deliver all or a substantial part of a course, we will rearrange it or refund you under section 9. We are not responsible for problems with your own equipment or connection.

10.4 No recording. You must not record, photograph, screenshot or transcribe any part of a session, including with note-taking or AI transcription tools, without the written agreement of the facilitators and every participant.

11. A safe space for everyone

11.1 Before you start, you acknowledge that:

• our courses are professional development, not therapy. The facilitators are not in a therapeutic relationship with you and do not owe you the duty of care of a therapist;
• reflective work on yourself and your practice may bring up personal material or strong feelings. You are responsible for your own wellbeing and may step away from an exercise or a session at any time;
• it is your responsibility to seek professional support for your mental health if you need it; and
• you will take reasonable steps to keep yourself safe online, including by choosing what you disclose.

11.2 Your promises to us and to the other participants. You agree to keep confidential anything personal that other participants share during a course, to treat everyone with respect, and not to say or do anything likely to offend or distress other participants.

11.3 Keeping the space safe. We may remove anyone from a session whose behaviour is causing distress to others, and may end their booking under section 9.5.

12. Confidentiality and your information

12.1 Our duty of confidentiality. What you share with us during a course is confidential. We will not disclose it to anyone else without your consent, except in an emergency where we reasonably believe your physical or mental health needs urgent attention, or we are concerned about the safety of someone else, including a child or vulnerable adult. In those circumstances we may share information with your doctor, another health professional or the relevant authorities.

12.2 Your personal data. We use the details you give us to run your booking and the course, and handle them as described in our privacy notice. Payments are processed by Stripe, which handles your card details under its own privacy policy.

13. Course materials

13.1 Who owns them. We own, or are licensed to use, all intellectual property in our courses and in the slides, handouts, worksheets and other materials we provide (the materials). All rights are reserved.

13.2 How you may use them. You may keep and print one copy of the materials for your own learning and your own coaching practice.

13.3 What you may not do. You may not copy, adapt, share, publish, sell or teach from the materials, or post them on social media or file-sharing services, without our written consent.

14. If something goes wrong

14.1 Tell us. If you have a question or complaint about a course, email support@uxcgroup.com. A person will reply, and we will try to put it right.

14.2 Your legal rights. Nothing in these terms affects your legal rights. In summary, and subject to certain exceptions, the Consumer Rights Act 2015 says that a service must be carried out with reasonable care and skill, and that if it is not, you can ask us to repeat it or, if we cannot, get some money back. For detailed information, see Citizens Advice.

15. Our responsibility for loss or damage

15.1 Foreseeable loss. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both you and we knew it might happen when the contract was made.

15.2 What we never exclude. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or that of anyone working for us, for fraud or fraudulent misrepresentation, or for breach of your legal rights described in section 14.

16. Booking on behalf of an organisation

16.1 If you book on behalf of an employer or another organisation, or for the purposes of a business, the consumer cooling-off right in section 5 does not apply. Sections 6 to 9 set out your cancellation and substitution rights.

16.2 For those bookings, and subject to section 15.2, our total liability to you is limited to the price paid for the booking, and we are not liable for loss of profit, income or business opportunity, or for any indirect or consequential loss.

16.3 The Stripe receipt sent when you pay can be used as proof of purchase.

17. Other important terms

17.1 Transfer of this agreement. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing, and the transfer will not affect your rights under the contract.

17.2 Nobody else has rights under this contract. The contract is between you and us. No other person has any right to enforce its terms.

17.3 If a court finds part of this contract unlawful, the rest continues in force.

17.4 Delay does not waive our rights. If we do not insist straight away that you do something these terms require, we can still require it later.

17.5 Changes to these terms. We may update these terms from time to time. The version in force when you booked applies to your booking.

17.6 Which laws apply. These terms are governed by the law of England and Wales, and you can bring legal proceedings about a course in the courts of England and Wales. If you live in Scotland, you can bring them in either the Scottish or the English courts. If you live in Northern Ireland, you can bring them in either the Northern Irish or the English courts.

Model cancellation form

Complete and return this form only if you wish to cancel your booking. An email with the same details works just as well.

I hereby give notice that I cancel my contract for the supply of the following service:

• Course and date:
• Booked on:
• Name:
• Email address used to book:
• Signature (only if this form is sent on paper):
• Date: