UXC. Discuss your challenge

Who we help

Three journeys. One missing piece.

A venture, a spinout and an NHS programme look nothing like each other. Underneath, they get stuck in the same place: the technology, the science and the plan are rarely the real problem. What holds them is the behaviour and the system around them.

01The same method, three shapes

Recognise it, work out what is holding it, cut the loop, then check.

  1. 01

    Recognise

    Name the situation as the people inside it actually experience it, not as a service category.

  2. 02

    Formulate

    What started it, what shaped it, and what is keeping it going. The third is the one you can still act on.

  3. 03

    Intervene

    The smallest useful intervention, aimed at the loop rather than at the symptom.

  4. 04

    Measure

    Find out whether behaviour, implementation or outcomes actually changed.

The full model, and the delivery loop that follows it, are on the method page.

02Where are you starting from?

Each journey, on its own page.

03Start the conversation

Not sure which journey is yours?

That is usually the point. Working out which one you are actually looking at is the first thirty minutes, and it is the part most people find useful whether or not they go any further.

30 minutes · Senior psychologist · No preparation needed

Duration
30 minutes
With
Dr Craig or Dr Cordet
Preparation
None needed
Follow-up
Written, 48h