Our work·Change at scale
How do you choose 500 coaches from 2,000, for work where trauma is a risk?.
A nationally relevant key skills framework, and a selection tool built from it, for recruiting coaching professionals to support staff in medical contexts where trauma is a risk. Researched and developed with multiple stakeholders.
Coaching selection framework. A national key skills framework for selecting coaches into trauma-exposed settings.
What happened, and what came of it.
Supporting NHS staff through the pandemic meant recruiting coaches at scale, and quickly, into a context where the people being supported might be traumatised.
Goodwill was not the constraint: over 2,000 people applied. The constraint was knowing, defensibly, which of them had the skills the role demanded.
Working with multiple stakeholders, we researched and developed a key skills framework for coaching in medical contexts where trauma is a risk.
We then turned it into a selection tool that could be applied consistently across a very large pool of applicants.
The tool was used to select 500 coaches from a pool of over 2,000 applicants.
The framework was endorsed by all of the national coaching bodies.
More of the work
Related cases.
A selection from the same strand. The wider archive is on the our work page.
From the same strand
Devon Digital Accelerator
Devon NHS STP
We provided the change management programme and the research evaluation, delivered as learning reports, to the Devon NHS STP. It supported the rapid rollout of online consultation across general practice, and then fed the national change programme during COVID-19. The work won a Digital Innovation Award, and NHS England subsequently commissioned us to coach the national primary care digital transformation team.
Primary Care Digital Optimisation
Devon, 120+ teams
Our change management service run as a regional programme to over 120 NHS teams across the whole of Devon. Regional conferences, leadership coaching to build change capability inside the teams rather than around them, and educational assets every team could keep using after we left.
NHS COVID-19 coaching approach
NHS wellbeing response
A co-developed training approach to upskill coaches and therapists for the conditions NHS staff were actually working in. Over 1,000 coaches have been trained to date, and the approach was accredited by the Association for Coaching.
Start the conversation
Something like this on your desk?
Tell us what you are trying to land and we will say honestly whether we have done something close to it before, and what we would formulate first.
30 minutes · Senior psychologist · No preparation needed